queenplay Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Player", "User", "you") and queenplay ("queenplay", "we", "us", "our"), the operator of the online gaming platform accessible at queenplay.app. By creating an account, making a deposit, placing a wager, or otherwise using any service offered by queenplay, you confirm that you have read, understood, and agree to be bound by these Terms in full.

These Terms apply to all players accessing queenplay from the Republic of the Philippines. If you do not agree to any part of these Terms, you must not register, deposit, or participate in any game on the queenplay platform.

01 Definitions

For the purposes of these Terms, the following definitions apply:

02 Acceptance of Terms

By accessing queenplay, registering an account, or using any service on the platform, you confirm that:

• You have read and understood these Terms & Conditions in their entirety;
• You accept and agree to be legally bound by these Terms;
• You are accessing the platform voluntarily and for recreational purposes;
• You accept queenplay's Privacy Policy and Responsible Gaming Policy, which are incorporated into these Terms by reference.

queenplay reserves the right to amend these Terms at any time. Continued use of the platform following publication of revised Terms constitutes your acceptance of the updated Agreement. Where material changes are made, queenplay will endeavour to notify active players via registered email.

03 Player Eligibility

To register and use queenplay, you must satisfy all of the following eligibility criteria at the time of registration and throughout your use of the platform:

• Age: You must be at least twenty-one (21) years of age. This age requirement reflects the legal gambling age applicable under PAGCOR-aligned regulations for online casino gaming in the Philippines. By registering, you represent and warrant that you meet this requirement.
• Residency: queenplay's services are intended for residents of the Republic of the Philippines. Certain services may be restricted based on your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement under Philippine law. Individuals who are legally prohibited from gambling — including by court order, guardian restriction, or voluntary self-exclusion — may not register.
• Not a Compulsive Gambler: You must not be registered with or have applied to any self-exclusion program, including queenplay's own self-exclusion facility.
• Single Account: You must not currently hold another active queenplay account.

04 Account Registration & Security

Each individual may hold only one (1) registered account on queenplay. The creation of multiple accounts by a single individual is strictly prohibited and constitutes grounds for immediate account suspension.

When registering, you agree to provide accurate, complete, and current information, including:

• Your legal full name as it appears on your valid Philippine government-issued ID;
• A valid email address that you own and actively monitor;
• A valid Philippine mobile number (used for OTP verification, two-factor authentication, and withdrawal processing);
• Your date of birth (for age verification purposes).

You are responsible for maintaining the confidentiality of your queenplay login credentials. You must not share your password with any third party. queenplay will never ask you to provide your password via email, live chat, or any communication channel. Any activity conducted through your account using your credentials is your responsibility.

If you suspect unauthorized access to your account, you must notify queenplay immediately at [email protected] and change your password without delay.

05 Deposits & Payment Methods

queenplay accepts deposits via the following payment channels available to Philippine-based players:

The following conditions apply to all deposits on queenplay:

• Minimum Deposit: The minimum single deposit is ₱100 (Philippine Peso).
• Ownership: You may only deposit funds from payment accounts (GCash, bank accounts, etc.) registered in your own name. Deposits from third-party payment accounts are prohibited.
• Currency: All queenplay wallet balances are maintained in Philippine Peso (PHP).
• Processing Times: GCash and Maya deposits process instantly. Bank transfer deposits (InstaPay, PesoNet, BPI, BDO, Metrobank) typically process within minutes but may take up to two (2) banking hours in exceptional cases.
• Deposit Fees: queenplay does not charge deposit processing fees. Your payment provider may apply their own transaction fees, which are your responsibility.
• Declined Deposits: queenplay reserves the right to decline deposits where fraud, money laundering, or terms violations are suspected. Declined deposit amounts are returned to the originating payment method.

06 Withdrawals

Withdrawals from your queenplay wallet are subject to the following terms and conditions:

• Minimum Withdrawal: The minimum withdrawal amount is ₱200 (Philippine Peso).
• Same-Method Policy: Withdrawals will be processed to the same payment method used for the most recent deposit, or to a verified payment method registered in the player's name. This policy is maintained for anti-money laundering compliance purposes.
• KYC Prerequisite: queenplay requires completion of identity verification (KYC) before processing withdrawal requests. Players who have not completed KYC will have their withdrawal request held pending verification.
• Processing Time: Withdrawal requests are reviewed and processed within one (1) to twenty-four (24) hours on business days. GCash and Maya withdrawals are typically completed within one (1) hour of approval. Bank transfer withdrawals may take up to one (1) banking day.
• Bonus Balance: Bonus funds are not directly withdrawable. Only real-money balance remaining after applicable wagering requirements have been fulfilled may be withdrawn.
• Withdrawal Fees: queenplay does not charge withdrawal processing fees on standard requests. Your receiving payment provider may apply inbound transfer fees.
• Right to Review: queenplay reserves the right to conduct additional verification on withdrawal requests above ₱50,000 or where unusual activity is detected.

07 Bonuses & Promotions

queenplay offers various promotional bonuses to registered players, subject to specific terms and wagering requirements published with each promotion. The following general bonus terms apply across all queenplay promotions unless a specific promotion's terms state otherwise:

• Wagering Requirements: All bonus funds are subject to wagering requirements before any associated winnings may be withdrawn. The applicable wagering multiplier is stated in each promotion's specific terms.
• One Bonus Per Player: Each promotion may be claimed once per player, per household, per device, and per IP address. Attempts to claim multiple bonuses using different accounts or identity details are a prohibited activity under Section 9.
• Bonus Expiry: Bonus funds and any associated wagering requirements expire within the period stated in the promotion terms. Expired bonuses and associated winnings are forfeited without compensation.
• Game Contribution: Different game types contribute differently to wagering requirements. Live casino and table games may contribute less than slot games to wagering requirements. Contribution rates are specified per promotion.
• Maximum Bonus Conversion: Unless otherwise stated, the maximum real-money amount convertible from bonus winnings is capped at ten times (10×) the bonus amount.
• queenplay's Right to Modify Promotions: queenplay reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Any such modification does not affect bonuses already in active use by eligible players at the time of modification.

08 Game Rules & Fair Play

All games available on queenplay — including slots, live baccarat, roulette, blackjack, bingo, Dragon Tiger, Pirate Fishing, Go Rush, and all other game titles — are operated using certified software from licensed game providers. The following conditions apply:

• RNG Certification: All queenplay digital casino games (non-live games) use independently certified RNG software. Certification results are available on request.
• Live Dealer Games: queenplay Casino live dealer games are operated using optical card recognition and live video broadcast from certified studio facilities. Game results are determined by physical outcomes (real cards, real wheels) and are independently monitored.
• Published RTPs: Return-to-Player (RTP) percentages are published or available from game providers for all slot and digital casino games.
• Technical Failures: In the event of a technical malfunction during a game session, the affected round may be voided and stakes returned to the player's wallet. queenplay will not be liable for any claimed winnings arising from a malfunctioning game round.
• Dispute Resolution: Game disputes must be submitted to queenplay support within seventy-two (72) hours of the disputed event. Claims submitted after this period may not be reviewed. queenplay's determination on game outcomes, technical malfunctions, and disputed rounds is final.
• Game Rules: Each game operates according to the rules published within the game interface. In case of conflict between in-game rules and these Terms, the more specific in-game rules govern the gameplay dispute.

09 Prohibited Conduct

The following activities are strictly prohibited on queenplay and constitute grounds for immediate account suspension, forfeiture of balances, and potential legal action:

• Registering as an individual under 21 years of age or providing false identity information;
• Creating or operating more than one queenplay account;
• Colluding with other players to gain an unfair advantage in any game, particularly in live dealer or multiplayer formats;
• Using any software, script, bot, or automated tool to interact with the queenplay platform, including auto-betting programs;
• Exploiting software errors, bugs, or glitches in any game or the platform itself, and failing to report such errors immediately to queenplay support;
• Depositing funds derived from unlawful activity or using queenplay for money laundering purposes;
• Engaging in bonus abuse, including creating multiple accounts or using false information to claim promotional bonuses;
• Threatening, harassing, or abusing queenplay staff, live dealers, or other players via the platform's live chat or any other communication channel;
• Attempting to reverse-engineer, hack, or otherwise interfere with the queenplay platform's technical infrastructure;
• Using a VPN or proxy service to circumvent geographic restrictions or to mask your true location.

10 Account Suspension & Closure

queenplay may suspend, restrict, or permanently close a player's account under the following circumstances:

• Violation of any provision of these Terms & Conditions;
• Failure to complete KYC verification within the required timeframe;
• Reasonable suspicion of fraudulent activity, money laundering, or identity misrepresentation;
• Request by the account holder (voluntary self-exclusion or account closure);
• Direction from PAGCOR, a Philippine court, or any competent Philippine authority;
• Detection of underage gambling;
• Account inactivity as defined in Section 6.

Upon account closure by the player's voluntary request, queenplay will process the withdrawal of any verified real-money balance to the player's registered payment method within five (5) business days, subject to completion of any outstanding KYC requirements.

Players wishing to self-exclude may do so via the Responsible Gaming section of their Account Settings, or by submitting a written request to [email protected]. Self-exclusion requests are processed within twenty-four (24) hours.

11 Responsible Gaming

queenplay is committed to promoting responsible gaming and maintaining a safe gaming environment for all players. The following responsible gaming tools are available to all registered queenplay players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account via Account Settings;
• Loss Limits: Players may set session, daily, or weekly loss limits to automatically cap losses at a defined amount;
• Session Time Reminders: Automatic time reminders can be configured to notify players after a set period of continuous play;
• Reality Checks: Periodic on-screen notifications showing time elapsed and net session outcome;
• Self-Exclusion: Players may exclude themselves from queenplay for periods of 30 days, 90 days, 6 months, 12 months, or permanently. Self-exclusion cannot be reversed within the selected period;
• Account Cool-Off: A temporary break option allowing 24-hour to 7-day account pauses without formal self-exclusion.

All queenplay accounts require players to be 21 years of age or older, in accordance with PAGCOR regulatory requirements. queenplay supports the work of PAGCOR's responsible gaming framework and encourages players who may be experiencing gambling-related harm to seek support. Learn more on the Responsible Gaming page.

12 Intellectual Property

All content on the queenplay platform — including but not limited to the queenplay brand name and logo, website design and layout, game software and interfaces, promotional materials, text, graphics, and user interface elements — is the proprietary intellectual property of queenplay or its licensed game and content providers.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the queenplay platform for personal recreational purposes only. This licence does not permit:

• Reproducing, copying, distributing, or publicly displaying any queenplay content without express written permission;
• Reverse engineering or decompiling any software component of the queenplay platform;
• Creating derivative works based on queenplay's content, design, or software;
• Using the queenplay brand, name, or logo in any manner without prior written authorisation.

Any unauthorised use of queenplay's intellectual property may result in account termination and legal action under Philippine intellectual property law.

13 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, queenplay's aggregate liability to any player for any claim arising from use of the platform — regardless of the cause of action — shall not exceed the total amount deposited by that player in the thirty (30) days immediately preceding the claim.

queenplay shall not be liable for:

• Any indirect, incidental, consequential, or punitive damages arising from use or inability to use the platform;
• Loss of profits, income, or revenue caused by platform downtime, game malfunction, or payment processing delays;
• Loss or corruption of data, including account history or game records;
• Any harm arising from a player's reliance on platform content for financial decision-making;
• Acts of third parties, including payment processors, internet service providers, or game software providers, that affect platform availability or player experience.

queenplay makes reasonable efforts to maintain platform availability but does not guarantee uninterrupted access. Scheduled maintenance, force majeure events, and technical issues beyond queenplay's control may result in temporary platform unavailability. queenplay will endeavour to communicate planned outages in advance where possible.

14 Privacy & Data Protection

queenplay collects, processes, and stores personal data from players in accordance with the Republic of the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

Your personal information — including your name, email address, mobile number, date of birth, and payment details — is collected for the purposes of account management, identity verification, payment processing, regulatory compliance, and fraud prevention. queenplay does not sell personal data to third parties.

For full details of how queenplay collects, uses, stores, and protects your personal data, and your rights under the Data Privacy Act, please read the queenplay Privacy Policy, which is incorporated into these Terms by reference.

15 Amendments to These Terms

queenplay reserves the right to amend, update, or replace these Terms & Conditions at any time. Amended Terms will be published on this page with an updated "Last Updated" date. For changes that queenplay considers material, registered players will receive notification to their registered email address.

Continued access to or use of the queenplay platform following the publication of revised Terms constitutes your acceptance of the revised Agreement. If you do not agree with any amendment, you must cease use of the platform and may request account closure and withdrawal of your balance in accordance with Section 10.

queenplay recommends bookmarking this page and reviewing it periodically to remain informed of the current Terms governing your use of the platform.

16 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and shall be construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms or any breach thereof shall be subject to the exclusive jurisdiction of the competent courts of the Republic of the Philippines.

queenplay encourages players to attempt informal resolution of disputes by contacting our support team at [email protected] before initiating formal legal proceedings. queenplay commits to investigating and responding to player complaints within five (5) business days of receipt.

queenplay operates in compliance with applicable Philippine gaming regulations. Regulatory complaints may also be submitted to PAGCOR (Philippine Amusement and Gaming Corporation) through their official complaint channels.

17 Contact Information

For any questions, concerns, or formal communications regarding these Terms & Conditions, please contact queenplay through the following channel:

These Terms & Conditions were last reviewed and updated in January 2026. queenplay commits to reviewing these Terms at least annually and updating them to reflect any changes in applicable Philippine law, PAGCOR regulations, or platform functionality.